MAil plus

This project began with our data driven design (D³) approach.

Fulfilment runs with drivers generated qualitative data needed to inform our designs process. Quantitative numbers were also needed to justify our development process.

So we got meta, we created an app to help us create an app.

The Run Capture Mode allowed us to field test multiple routes and drivers to track driver behaviour and ways to improve efficiency.

Field testing underscored the importance of drivers being able to use the app one handed, as they use their other arm for carrying goods.
This meant deliberate placement of buttons and features for the thumb.

List scrolling and operation (a frequent job task) was placed in the natural zone.
Completing a job and finalisation tasks were placed just a ‘reach’ further to prevent accidental taps.

Secondary tasks such as signature and proof of delivery were placed a ‘stretch’ further, as these functions should only be undertaken after job completion.

Batch pricing and stock management were a hassle for drivers to do on the spot in a paper based system.
This resulted in reduced efficiency and missed cross selling opportunities.

We streamlined this process for drivers with Australia Post products and sales in-app.

Drivers can easily increase batch volume on product fulfillment or add on entirely new items with totals updated automatically.

This automated calculation for drivers, streamlined the driver’s run process increasing franchise profitability.